Products

Frequently asked questions

What materials do you use?
All House of Even pieces are crafted from premium stainless steel plated in 18k gold using advanced PVD technology. This makes our jewellery exceptionally durable, waterproof, and designed to shine for years.

Each design is finished with natural freshwater pearls, hand-selected crystals, and semi-precious gemstones, giving every piece a one-of-a-kind touch.

Is your jewellery hypoallergenic?
Yes. Our jewellery is 100% nickel and lead free, making it safe for sensitive skin and comfortable for daily wear.

Can I wear my jewellery in water?
Absolutely. Our jewellery is designed to be waterproof and tarnish-resistant, so you can wear it in the shower, at the gym, or by the sea. To extend the life of your pieces, we recommend rinsing with fresh water after swimming in salt or chlorinated water.

How do I care for my jewellery?

Our pieces are made for everyday wear, but a little care goes a long way:

Avoid direct contact with harsh chemicals, perfumes, and cleaning agents.
After swimming, rinse with clean water and gently dry.
Store your jewellery in the pouch or box provided when not in use.

Will my jewellery tarnish?
Our plating process is stronger than standard gold plating, giving you lasting shine and protection. With proper care, your jewellery will maintain its brilliance season after season.

Where do you ship from?
We ship all orders from our Australian studio/warehouse.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout.

When will my order be dispatched?
Orders are processed within 1-2 business days, and you’ll receive a tracking link as soon as your order is on its way.

What is your return policy?
We accept returns within 14 days of delivery for jewellery that is unworn, in original condition, and in original packaging. For hygiene reasons, earrings are not eligible for return.

Do you offer a warranty?
At House of Even, we design jewellery to be lived in. Every piece is crafted from recyclable stainless steel with 18k PVD gold plating, paired with natural pearls and gemstones that make each design unique.

We stand behind the quality of our jewellery, which is why every item comes with a 12-month warranty from the date of purchase. This covers:

Clasps or chains that break under normal wear
Loose stone or pearl settings
Faulty links or connectors

Our warranty does not cover:

Damage caused by perfumes, chemicals, or cleaning agents
Natural ageing or variation of pearls and gemstones
Oxidation due to individual skin pH levels
Accidental breakage, misuse, or everyday wear and tear

If your jewellery needs attention under warranty, simply contact us at support@houseofeven.com with your order details and photos, and our team will be happy to assist.

How do I make a return or warranty claim?
Simply email us at support@houseofeven.com with your order number, photos of the item, and a short description of the issue. Our team will guide you through the process.

Do you follow sustainable practices?
Sustainability is part of our philosophy. We are committed to:

Responsible materials: using stainless steel, a durable and recyclable base metal, combined with long-lasting plating to reduce waste.
Natural beauty: working only with natural pearls and semi-precious gemstones.
Eco-conscious packaging: all of our jewellery is packaged in recyclable materials designed to be re-used or recycled.
Made to last: by designing jewellery you can wear daily and keep for years, we aim to move away from throwaway fast-fashion jewellery.

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, contact us immediately at support@houseofeven.com and we’ll do our best to help.

Anchor Charm with Rhinestones

Aventurine Gemstone Charm

Baroque Pearl Charm

Blue Flower Charm

Cowrie Shell Charm with Micro Pearls

Crab Claw Charm

Croissant Charm

Daisy Charm

Fishbone Charm with Black Obsidian

Green Flower Charm

Green Ocean Shell Necklace

Green Stone Charm

Hamsa Hand Charm with Rhinestone

Lemon Charm

Mother of Pearl Cross Charm

Multi-Coloured Tourmaline Beaded Necklace

Open Shell Charm

Pepper Charm

Pink Star Charm

Rose Quartz Charm

Shell Charm

Strawberry Charm

Sun & Moon Charm

Yellow Stone Charm

Frequently asked questions